Privacy Policy
Safeguarding People. Who Change The World
Privacy Policy
Arcangel Protection Services (Pty) Ltd. Effective Date: 2026/02/19
Last Update: 2026/06/03
1. Introduction
Arcangel Protection Services ("Arcangel", "we", "us", or "our") is committed to protecting the privacy, confidentiality, integrity, and security of personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, protect, and process personal information obtained through:
Our website located at www.arcangel.co.za
Email communications
Telephone enquiries
Contact forms
Recruitment processes
Business relationships
Service enquiries
Marketing communications
This Privacy Policy has been developed in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and reflects internationally recognised privacy principles, including those contained within the General Data Protection Regulation ("GDPR") where applicable.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Arcangel Protection Services is a company incorporated in the Republic of South Africa and complies with:
The Protection of Personal Information Act, 4 of 2013 (POPIA)
The General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable
We process personal information lawfully, fairly, and transparently, and only for legitimate business purposes.
2. Who We Are
Arcangel Protection Services provides professional protection, security consulting, risk management, intelligence support, residential security, executive protection, and related professional services.
For purposes of applicable privacy legislation, Arcangel acts as the responsible party or data controller in relation to personal information processed through our website and business activities.
Contact Information
Arcangel Protection Services
Website: www.arcangel.co.za
General Enquiries: hello@arcangel.co.za
Privacy Enquiries: privacy@arcangel.co.za
Telephone: +27 86 026 4357
3. Personal Information We Collect
We may collect and process the following categories of personal information:
3.1 Information You Provide Directly
Full name
Email address
Telephone number
Physical or business address
Company name and position (where applicable)
Any information submitted via contact forms, inquiries, proposals, or service engagements
3.2 Information Collected Automatically
When you use our website, we may collect:
IP address
Browser type and version
Device type and operating system
Website usage data
Cookies and analytics data
We do not intentionally collect sensitive personal information unless required for lawful service delivery and with appropriate safeguards.
Depending on your interaction with us, we may collect:
Identity Information
Full name
Title
Date of birth (where required)
Identification information
Nationality (where operationally required)
Contact Information
Email address
Telephone number
Physical address
Postal address
Professional Information
Company name
Position or job title
Business contact details
Recruitment Information
If you apply for employment or contracting opportunities, we may collect:
Curriculum Vitae (CV)
Employment history
Qualifications
Certifications
References
Background screening information
Vetting information where legally permitted
Communications Information
Information contained within:
Website enquiries
Contact forms
Emails
Telephone communications
Customer service interactions
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Website usage information
Referring websites
Pages viewed
Date and time of access
4. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent (where required)
Under GDPR, processing will only occur where a valid legal basis exists.
5. How We Use Personal Information
Your personal information may be used to:
Respond to inquiries and service requests
Provide and manage protective, advisory, and consulting services
Prepare proposals, agreements, and service documentation
Communicate operational updates or relevant security information
Improve our website functionality and service delivery
Comply with legal, regulatory, and compliance obligations
Prevent fraud, misuse, or unlawful activity
We limit processing to what is necessary and proportionate for these purposes.
6. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We may disclose personal information to:
Authorised employees, contractors, and operational personnel under confidentiality obligations
Trusted third-party service providers (e.g., secure cloud hosting, IT infrastructure, analytics providers)
Legal, regulatory, or law enforcement authorities when required by law
Where third parties process personal information on our behalf, they are contractually bound to maintain confidentiality and adequate data protection standards.
We process information for legitimate business purposes including:
Service Delivery
Responding to enquiries
Providing quotations
Delivering services
Managing client relationships
Operational Purposes
Internal administration
Security management
Risk assessment
Quality assurance
Legal and Regulatory Compliance
Compliance with legal obligations
Regulatory requirements
Lawful requests from authorities
Recruitment
Evaluating applicants
Conducting recruitment processes
Vetting candidates where appropriate
Website Administration
Maintaining website security
Improving website functionality
Monitoring website performance
Marketing Communications
Individuals may opt out of marketing communications at any time by contacting us or using the unsubscribe functionality contained in such communications.
Where legally permitted or consented to:
Newsletters
Company updates
Service announcements
Industry insights
Individuals may opt out of marketing communications at any time.
7. Cross-Border Data Transfers
Where personal information is transferred outside South Africa or the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
Adequacy decisions (where applicable)
Standard contractual clauses
Contractual data protection commitments
Where applicable, Arcangel processes personal information on one or more of the following bases:
Consent
Contractual necessity
Legal obligation
Legitimate business interests
Protection of vital interests
Public interest obligations
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal, regulatory, or contractual obligations
Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymised.
Arcangel may disclose personal information to:
Internal Personnel
Authorised employees, contractors, and representatives who require access for legitimate business purposes.
Service Providers
Including:
IT providers
Website hosting providers
Cloud service providers
Recruitment service providers
Professional advisers
Regulatory Authorities
Where required by law or lawful process.
Law Enforcement Agencies
Where disclosure is legally required or necessary to protect legitimate interests.
Arcangel does not sell personal information to third parties.
9. Information Security
We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures include:
SSL/TLS encrypted communications
Secure access controls and role-based permissions
Secure data hosting environments
Regular system reviews and audits
Data protection awareness and training
Data minimisation practices
Where required by applicable law, Arcangel will notify affected individuals and relevant regulatory authorities of eligible personal information breaches within the timeframes prescribed by law.
10. Your Rights
Subject to applicable law (POPIA and/or GDPR), you may have the right to:
Access the personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information (where legally permissible)
Object to or restrict processing
Withdraw consent where processing is based on consent
Lodge a complaint with the South African Information Regulator or relevant EU supervisory authority
To exercise your rights, please contact: privacy@arcangel.co.za
We may require verification of identity before processing certain requests.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Analyse traffic and website performance
Enhance user experience
Improve website functionality
You may manage cookie settings through your browser. Continued use of our website constitutes acceptance of our cookie practices as described in this policy.
12. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those sites.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.
The updated version will be published on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact: privacy@arcangel.co.za
15. Children's Privacy
Arcangel Protection Services and its affiliated entities do not knowingly collect, solicit, or process personal information from children under the age of 13 years.
Our website, products, and services are intended for individuals who are at least 13 years of age. If a parent or legal guardian becomes aware that a child under the age of 13 has provided us with personal information without appropriate consent, they should contact us immediately at privacy@arcangel.co.za.
If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take reasonable steps to delete such information from our systems as soon as practicable.
Parents and guardians who believe that a child has submitted personal information to Arcangel may contact us to request review, correction, or deletion of that information.
16.Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of information;
Object to certain processing activities;
Withdraw consent where processing relies on consent;
Request restriction of processing;
Lodge a complaint with a regulatory authority.
Requests may be submitted to: privacy@arcangel.co.za
17. CHANGES TO THIS PRIVACY POLICY
Arcangel reserves the right to update this Privacy Policy from time to time.
Any changes will be published on this page together with an updated effective date.
Continued use of the website following publication of changes constitutes acknowledgement of the revised Privacy Policy.
Compliants:
South African Information Regulator
Website: https://www.inforegulator.org.za