GENERAL TERMS AND CONDITIONS

Arcangel Protection Services (PTY) ltd.

Effective Date: 2026/06/03

1. INTRODUCTION

These General Terms and Conditions ("Terms") govern access to and use of the Arcangel Protection Services website located at www.arcangel.co.za ("Website").

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with these Terms, you must discontinue use of the Website immediately.

These Terms apply solely to the use of this Website and do not replace, amend, or supersede any written agreement entered into between Arcangel Protection Services and its clients.

2. DEFINITIONS

For purposes of these Terms:

"Arcangel", "we", "our", or "us" means Arcangel Protection Services and its affiliated entities.

"User", "you", or "your" means any individual, organisation, or entity accessing or using the Website.

"Services" means any close protection, executive protection, security consulting, residential security, risk management, intelligence support, training, advisory, or related services offered by Arcangel.

"Website" means the website located at www.arcangel.co.za and all associated pages, content, functionality, and resources.

3. ELIGIBILITY

You may use this Website only if you:

• Are at least 13 years of age; or

• Are accessing the Website under the supervision of a parent, guardian, employer, or authorised representative;

• Have the legal capacity to enter into binding agreements.

Use of this Website by persons prohibited under applicable law is strictly prohibited.

4. WEBSITE PURPOSE

The information contained on this Website is provided solely for general informational and business purposes.

Nothing on this Website shall constitute:

• Professional security advice;

• Legal advice;

• Medical advice;

• Tactical advice;

• Operational guidance;

• Emergency response instructions.

Information published on this Website should not be relied upon as a substitute for professional consultation or formal engagement with Arcangel.

While Arcangel makes reasonable efforts to ensure that information published on the Website is accurate and current, no representation, warranty, or guarantee is made regarding the completeness, accuracy, reliability, suitability, or availability of any content. Information may be updated, amended, or removed without notice.

5. NO EMERGENCY SERVICES

Arcangel is not an emergency response service through this Website.

The Website, email addresses, web forms, and contact channels published on the Website must not be used for emergency communications.

If you require emergency assistance, you should contact the appropriate emergency services, law enforcement authorities, medical services, or security providers immediately.

Arcangel accepts no responsibility for delays arising from communications submitted through the Website.

6. NO GUARANTEE OF RESULTS

While Arcangel strives to deliver professional services and accurate information, no representation, warranty, or guarantee is made regarding:

• The prevention of incidents;

• The avoidance of loss;

• Operational outcomes;

• Security outcomes;

• Client-specific results.

Security and protection services involve variables beyond the reasonable control of Arcangel.

Past performance does not guarantee future outcomes.

7. INTELLECTUAL PROPERTY

Unless otherwise stated, all content on this Website is the property of Arcangel or its licensors.

This includes:

• Text

• Graphics

• Logos

• Designs

• Branding

• Photographs

• Videos

• Downloads

• Reports

• Documents

• Source code

• Website structure

All intellectual property rights are reserved.

You may not:

• Reproduce content;

• Modify content;

• Republish content;

• Distribute content;

• Sell content;

• Exploit content commercially;

without prior written consent from Arcangel.

8. ACCEPTABLE USE

Users agree not to:

• Violate any applicable law;

• Interfere with Website operations;

• Attempt unauthorised access;

• Upload malicious software;

• Conduct automated scraping;

• Harvest personal information;

• Circumvent security controls;

• Distribute spam;

• Engage in fraudulent activity.

Any breach may result in immediate restriction of access and potential legal action.

Arcangel reserves the right, at its sole discretion and without prior notice, to restrict, suspend, or terminate access to the Website, remove content, investigate suspected misuse, and take legal action where necessary to protect its rights, users, systems, or reputation.

9. WEBSITE SECURITY

Users may not:

• Probe, scan, or test Website vulnerabilities;

• Attempt unauthorised access;

• Interfere with security controls;

• Introduce malware or harmful code;

• Engage in denial-of-service activity.

Arcangel reserves the right to investigate and report suspected unlawful activity to appropriate authorities.

10. THIRD-PARTY LINKS

The Website may contain links to external websites operated by third parties.

Arcangel:

• Does not control such websites;

• Does not endorse their content;

• Does not guarantee their security;

• Is not responsible for their privacy practices.

Accessing third-party websites is entirely at the user's own risk.

11. CONFIDENTIALITY OF SUBMISSIONS

Information submitted through the Website does not create a confidential, privileged, contractual, fiduciary, or advisory relationship unless expressly agreed in writing.

Users should avoid submitting highly sensitive, classified, confidential, or proprietary information through unsecured online forms.

Submission of an enquiry, completion of a contact form, transmission of an email, telephone communication, or access to information on the Website does not create a client relationship, advisory relationship, fiduciary relationship, or contractual relationship between the User and Arcangel unless expressly agreed in writing.

12. DISCLAIMER OF WARRANTIES

The Website is provided on an "as is" and "as available" basis.

Arcangel makes no warranties regarding:

• Accuracy;

• Completeness;

• Reliability;

• Availability;

• Security;

• Continuous operation.

To the fullest extent permitted by law, all implied warranties are excluded.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Arcangel shall not be liable for any:

• Direct damages;

• Indirect damages;

• Consequential damages;

• Incidental damages;

• Special damages;

• Loss of profits;

• Loss of data;

• Loss of business opportunity;

• Reputational harm;

arising from or related to the use of the Website.

Arcangel shall not be liable for any delay, interruption, degradation of service, or failure to perform arising from circumstances beyond its reasonable control, including but not limited to natural disasters, fires, floods, epidemics, pandemics, civil unrest, acts of terrorism, government actions, telecommunications failures, internet service interruptions, power outages, cyber incidents, or failures of third-party service providers.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Arcangel, its directors, officers, employees, contractors, and affiliates from any claim, liability, damage, loss, or expense arising from:

• Your use of the Website;

• Violation of these Terms;

• Violation of applicable law;

• Infringement of third-party rights.

15. PRIVACY

Arcangel processes personal information in accordance with its Privacy Policy.

Users are encouraged to review the Privacy Policy available at:

https://www.arcangel.co.za/privacy-policy

16. COOKIES

The Website may use cookies and similar technologies to enhance functionality, improve user experience, and analyse Website performance.

Further information is available in Arcangel's Privacy Policy and Cookie Policy (where applicable).

17. CHANGES TO THESE TERMS

Arcangel reserves the right to amend these Terms at any time.

Changes become effective immediately upon publication on the Website unless otherwise stated.

Continued use of the Website constitutes acceptance of revised Terms.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

19. CONTACT DETAILS

For enquiries regarding these Terms:

Arcangel Protection Services (PTY) ltd.

Website: www.arcangel.co.za
Email: hello@arcangel.co.za
Privacy Enquiries: privacy@arcangel.co.za
Telephone: +27 86 026 4357